Policies & Procedures

Terms kept simple

General disclaimer

These statements have not been evaluated by the Food and Drug Administration. These statements are not meant to diagnose, treat, cure or prevent any disease or condition. Consult your healthcare provider.

The content of this website is provided for general information only. It is not a substitute for professional medical advice, diagnosis, or treatment, and it should never be relied on as such. Always seek the advice of your physician or another qualified health provider with any questions you may have about a medical condition, and never disregard or delay seeking professional medical advice because of something you have read here.

No therapy or service presented on this site is a cure for any disease. No medical claims are expressed or implied. Our services are not a substitute for the care of your physician. Please keep your healthcare provider informed.

If you believe you are experiencing a medical emergency, call 911 or your local emergency number immediately.

24-hour cancellation policy

To cancel an appointment, text (310)819-6256 a minimum of 24-hours prior to the start of your colonic appointment. Cancellations will result in a 5% fee being charged. Cancellations within the 24-hour period will not be refunded.

No shows

Failure to appear for a scheduled appointment will result in the forfeiture of the entire cost of the scheduled service.

Rescheduling

To reschedule, use the option in your email receipt. Reschedules inside the 24 hours window to the start of your appointment will not be honored. You will need to book a new appointment with a new payment.

Packages

The general policies apply to both packages and single purchases regarding refunds as well. In addition, refunds for package purchases will result in a 5% processing fee that are only possible if no bookings have been used. The refund must be requested within 15 days of purchase, including a minimum of 24 hours before the beginning of the first scheduled appointment. Missed appointments count as fully used appointments and refunds will not be given for unused visits in a package.

Questions about these policies?

Call or write - we would rather explain than surprise you.